1. INFORMATION COLLECTED
We collect three types of information from you: i) information that you provide to us; ii) information we collect or receive from others; and iii) information that is derived through automated tracking mechanisms and technology.
We collect information when you register online or update your account, log-in, place an order, communicate with our customer service representatives, opt-in to receive our e-mails, shop online, request a catalog, participate in a sweepstakes, contest, promotion or survey or join our social networking sites.
We may also collect information from you in our stores or through our catalogs or other marketing material. This information may include, but is not limited to, your contact information (for example, your name, e-mail address,
billing and shipping addresses and phone number) and your credit card and debit card information. If you create an online account, you also have the option of providing your product preferences and demographic information. If you use other functionalities found on our Site, or if you choose to send an e-mail from our site to a friend, we will also collect your friend’s name and e-mail address. Your friend’s information is only used to send the forwarding e-mail and is not saved in our customer or marketing databases.
We may update and supplement personally identifiable information that we have collected directly from you with other information that we obtain from third parties. In addition, we may obtain personally identifiable information about individuals who are not yet users of our Site.
We may collect information through automated tracking mechanisms and technology to make our Site more interesting and useful to you and for various purposes related to our business. For instance, when you come to our Site, we may collect information about your computer, including where available your IP address, operating system and browser type. Such information may be used for system administration and to analyze the frequency with which visitors to our Site visit various parts of our sites; and we may combine such
information with personally identifiable information.
We also use “cookies,” Web beacons, and other tracking technologies. Cookies are small data files that are automatically stored on your computer when you visit our Website. Cookies are used to track the pages of the websites you have visited and do not retain any personally identifiable information such as your name, address or any credit/debit card
when you return to our Website, speed up your searches, track your orders, and monitor and maintain information about your general Internet usage and use of our Website.
Cookies help us to improve our Website and to deliver a better and more customized service. They allow us to customize our Website according to your individual interests. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website or unable to use some or all of our services. Unless you
This Website may use tracking tags in certain pages to measure and optimize marketing campaign results. It will not store, in any event, personal user information. Web beacons are small strings of code that are placed in a website page or in an e-mail message. They are sometimes called “clear GIFs” (Graphics Interchange Format) or “pixel tags.” Web beacons
are most often used in conjunction with cookies to track activity on our Website. When you visit a particular page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous Website visit. When used in an e-mail, Web beacons enable us to know
whether you have received the e-mail.
2. HOW WE USE YOUR INFORMATION
Personal data you provide and/or we collect will be kept by ROCHE’ THE LABEL and/or its
affiliated companies for, among other things:
i. the performance and enforcement of the purchase and sale contract over the products
you have purchased, or of any other contract between you and us;
ii. attending to your requests, and;
iii. providing you with information about ROCHE’ THE LABEL products or of any other
company belonging to
iv. ROCHE’ THE LABEL and its affiliates, sending commercial communications by e-mail and/or by any other equivalent electronic communication means (such as SMS), and/or by other means of communication. You can change your preference in respect to receiving such communications by logging into the MY ACCOUNT section of this Website and changing your preferences. You can stop receiving ROCHE’ THE LABELS newsletter by
accessing the Newsletter section and choosing to unsubscribe (opt-out).
iv. Should you choose to check the option data), you expressly authorize us to process and store the data indicated as necessary for activation and development. The Card-Verification-Value-Code (CVV) will only be used to
make able the purchase in progress, and will not be stored or processed subsequently as part of your PAYMENT DATA. Giving us your consent to activate this functionality, allows your data to appear auto filled in subsequent purchases on this website, so you will not need to enter the data in each new
process, and such consent shall be valid and effective for subsequent purchases.
You can change your PAYMENT DATA and revoke your consent for processing and storing at any time through My Account section – Payment Data.
ROCHE’ THE LABEL stores and transmits your cards data according to the main standards of confidentiality and security of credit and debit cards, in compliance with Payment Card Industry Data Security Standard (PCI DSS).
When using this functionality, changing your password may be requested for security reasons. Remember that the safety in use of the website also depends on proper use and conservation of certain key/passwords confidential.
We also maintain a record of your purchases made on our Website and combine this with information you have provided in our retail stores or over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience.
To fulfill the purposes above, we disclose the information that you have provided to us to third party processors, fulfillment centers, financial institutions or other third party service providers who help with our business operations (such as fraud investigations, bill collection, affiliate and rewards programs) or as necessary to process your purchases. By providing information in this Website or otherwise to us, you expressly authorize us to
disclose and process your information as described.
to store your PAYMENT DATA (i.e. credit / debit cardWe may permit certain trusted third parties to track usage, analyze data such as the source
address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand Website usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site.
We may use third parties to host the Site, operate various features available on the Site, send e-mails, analyze data, and provide search results and links. Also, we may share personally identifiable or other information with our parent companies, subsidiaries, divisions, affiliates, consultants, contractors and sub-contractors.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.
We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
WE ARE NOT LIABLE OR RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE OR OTHER INFORMATION YOU CHOOSE TO SUBMIT IN FORUMS SUCH AS A COMMENT AREA OR ANY OTHER PUBLICLY ACCESSIBLE AREA OF THE SITE.
ROCHE’ THE LABEL may disclose personally identifiable information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is
necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.
1. HOW WE PROTECT YOUR INFORMATION
2. We are committed to protecting the information we receive from you. Any personal information you provide to us is maintained on secure servers and our internal systems. We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain
appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
3. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION AND
4. We provide mechanisms for updating and correcting your personal information for many of our services. If you are a registered user, you may access and update your registration information and your preferences to receive e-mail or other communications from us in the
account area or by sending an e-mail to CONTACT@ROCHETHELABEL.COM
5. E-MAIL CHOICE/OPT-OUT
6. If any user who receives an e-mail from the Site would prefer not to receive such communications in the future, [he or she] can do so by following the instructions in the e-mails. In addition, at any time you may access the Newsletter section on the Site and choose to unsubscribe (opt-out) or send an e-mail to CONTACT@ROCHETHELABEL.COM. We will make commercially reasonable efforts to implement your opt-out requests promptly, but you may still receive communications from us for up to ten business days as we process your request.
7. CHILDREN’S PRIVACY
8. We do not knowingly collect any personal information from children under 13. We do not sell products for purchase by children and all children’s products we sell are for purchase by adults only. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that can be used to prevent
children from submitting information online without parental permission or from accessing material that is harmful to minors.
9. DISCLAIMER TO SECURITY
11. YOUR PRIVACY RIGHTS
13. CUSTOMIZED ADVERTISING
The ROCHE’ THE LABEL mobile message service (the "Service") is operated by ROCHE’ THE LABEL, Corp. (“ROCHE THE LABEL”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by
applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes. By consenting to ROCHE' THE LABEL's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ROCHE’ THE LABEL through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g.,
cart reminders). You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ROCHE’ THE LABEL. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text
messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP orclick the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ROCHE’ THE LABEL mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the
instructions provided in their respective mobile terms.
For Service support or assistance, email CONTACT@ROCHETHELABEL.COM
We may change any short code or telephone number we use to operate the Service at anytime and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in
such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.